MBZUAI x Etihad Airways
Multilingual conversational chatbot for flight booking, customer support, and other aviation services.
Duration: Sep 2025 – Present
Leading an applied research collaboration between MBZUAI and Etihad Airways on the development of a multilingual conversational chatbot for flight booking, customer support, and other aviation services. The work spans LLM fine-tuning, retrieval-augmented generation (RAG) over airline knowledge bases, and grounding for factual reliability.